Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaylie@shoplinenlace.com. Please note that returns will need to be sent to the following address: 7930 Moffett Rd Suite G Semmes AL 36575

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaylie@shoplinenlace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Jewelry, Socks & Shoes, Candles etc. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. No Exceptions. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will see a store credit for the initial item in your SHOP profile if your return meets our standards. Simply add the new item, AFTER returning the old item and receiving your credit, to your card and click “Apply Store Credit” under the payment tab! 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically granted a store credit on your account, which you can then use at a later date! We will not be issuingrefunds, unless it is a special case. 

Please allow 1-5 Business days to see the credit to your account! 
If more than 5 business days have passed since we’ve approved your return, please contact us at kaylie@shoplinenlace.com.